At DMZ Underground, we aim to process and deliver your orders in a reliable and timely manner. Please review our shipping information below before placing your order.
1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday) after the order has been successfully placed and payment has been confirmed.
Orders are not normally processed on weekends or public holidays.
Processing Time: 1–3 Business Days
Processing time refers to the time required to prepare, verify, pack, and hand your order over to the shipping carrier.
2. Transit Time
After your order has been processed and shipped, the estimated transit time is:
Transit Time: 4–7 Business Days
Transit time begins once the order has been handed over to the shipping carrier.
Please note that weekends and public holidays are generally not included in business-day estimates.
3. Estimated Total Delivery Time
The total estimated delivery time includes both processing time and transit time:
Processing Time: 1–3 Business Days
Transit Time: 4–7 Business Days
Estimated Total Delivery Time: 5–10 Business Days
Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, high order volumes, or other circumstances outside our reasonable control.
4. Shipping Area
DMZ Underground currently ships within the United States.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
5. Shipping Carriers
Orders may be shipped using established carriers such as USPS, UPS, or FedEx, depending on the destination, order requirements, and available shipping service.
The carrier used for your order may vary.
6. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Customers will have the opportunity to review the total order amount, including applicable shipping charges, before submitting payment.
7. Order Tracking
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for the shipping carrier’s tracking system to update after the tracking number has been issued.
8. Incorrect Shipping Address
Customers are responsible for reviewing their shipping information before completing an order.
If you notice an error in your shipping address, please contact DMZ Underground as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
9. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please review your tracking information first.
If you still need assistance, contact our customer support team with your order number and we will help you review the shipment status.
Carrier delays or other circumstances outside our reasonable control may occasionally affect estimated delivery times.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the package and affected item(s).
We will review the information and assist you with the appropriate next steps.
11. Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
Website: https://dmzunderground.com/
Email: info@dmzunderground.com
Address: xxxxxxxxxxx
Phone: xxxxxxxxxx
Return Address: xxxxxxxx