Refund and Returns Policy

Last Updated: September 15, 2026

At DMZ Underground, we want our customers to have a clear and straightforward shopping experience. Please review the following Refund and Returns Policy before making a purchase.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must meet the conditions outlined below.

2. Return Eligibility

Returned items must be:

  • Unworn and unused

  • In their original condition

  • Free from stains, odors, damage, or signs of wear

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase or order information

Items that do not meet these conditions may not be eligible for a refund.

3. How to Request a Return

Before sending an item back, please contact DMZ Underground customer support to request return instructions.

Please provide your:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

Do not send a return before receiving return instructions from our customer support team.

4. Return Shipping

Unless the item received was incorrect, damaged, or defective, customers are responsible for applicable return shipping costs.

Original shipping charges, where applicable, are non-refundable unless required by law or the return is due to an error by DMZ Underground.

We recommend using a trackable shipping service when returning an item.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and relevant photos.

We will review the issue and provide an appropriate resolution where applicable.

6. Exchanges

If you need a different size, color, or product, please contact our customer support team.

Exchange availability depends on current inventory. If a direct exchange cannot be completed, you may need to return the eligible item and place a new order.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without original tags where tags were supplied

  • Items marked as final sale or non-returnable at the time of purchase

  • Items that cannot be returned for hygiene or safety reasons, where applicable

Please contact us before purchasing if you are unsure whether a particular item is eligible for return.

8. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

10. Contact Us

For questions about returns, refunds, exchanges, or damaged items, please contact:

DMZ Underground

Website: https://dmzunderground.com/

Email: info@dmzunderground.com

Address: xxxxxxxxxxx

Phone: xxxxxxxxxx

Return Address: xxxxxxxx